Returns Policy

Please take care when ordering your contact lenses to ensure you order your prescription correctly, including whether you require “+” plus, or “-” minus powered contact lenses. If you have incorrectly ordered your contact lenses then, once we have received your contact lenses for exchange and verify they are suitable for return, we can order your corrected prescription. There will be an additional courier fee to send you the exchanged order.

We will provide a refund for returned contact lenses provided the boxes of contact lenses arrive un-opened, un-marked and un-damaged. The contact lenses must be returned within 60 days from the date of purchase. Solutions cannot be returned, refunded or exchanged.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Your refund will be processed within 5 working days of your product being received by us and approved for refund. Your transaction amount, after merchant transaction fees of 3.5% (6.5% if using Afterpay or Laybuy), a re-stocking and administration fee of $10 and shipping fees for return to the manufacturer (if applicable) will be deducted for all returned products. Unless we have processed your order incorrectly, we do not refund any costs involved in returning products.

If you change your mind about your purchase and notify us before your order has been packaged for dispatch by Visique Hutt Valley Optometrists then your transaction amount, after merchant transaction fees of 3.5% (6.5% if using Afterpay or Laybuy) and shipping costs for return to the manufacturer (if applicable) have been deducted, will be refunded to a valid credit card you supply.

Email us at and advise us you would like to return a product. Please provide us with your order number from your purchase and reason for return. We will provide a return address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund will be applied to your credit card within 5 working days.

If you have not received your refund within 5 working days, please contact us at

If you have any problems with products purchased from us at any time please let us know immediately.

Visique Hutt Valley Optometrists makes no warranty, express or implied beyond the manufacturer’s / distributor’s warranty regarding any products sold, including any implied warranties of merchantability or fitness for a particular purpose. Any claim is limited to the value of the product supplied.

Accessories, contact lens cases, supplements, eye drops and solutions are exempt from being returned.

Only regular priced items may be refunded; unfortunately sale items (or items worded in similar terms) cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 153-155 High Street, Lower Hutt Wellington NZ 5010.

If your contact lens prescription changes we will exchange un-opened, un-marked and un-damaged boxes of contact lenses for your new prescription provided they are returned within 60 days of the original purchase date and accompanied by a printed verification of the change in prescription signed by an Optometrist currently registered in New Zealand.

Once we receive your contact lenses for exchange and verify they are suitable for return then a re-stocking and administration fee of $10 in addition to the shipping fee for return to the manufacturer and to you is to be paid before the contact lens exchange order is placed.

To return your product, you should send your product to: Visique Optometrists, 153-155 High Street, Lower Hutt Wellington NZ 5010.

You will be responsible for paying for your own shipping costs for returning your items unless we have processed your order incorrectly or your items are defective or damaged. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned item, and have no responsibility or liability if we don’t receive it, so we advise that you investigate shipping insurance for valuable items.